Privacy policy

1. Data controller

24H.Legal — Dr. Horacio Morales León, with office at CCCT, Torre Pirámide Invertida, Floor 1, Office 105, Caracas, Venezuela. Contact: +58 422-333.35.35.

2. What data we collect

• Contact details: full name, phone/WhatsApp and email address.
• Consultation details: type and area of the consultation, booked date and time, and the case description you choose to send us.
• Payment details: chosen method (Zelle or Pago Móvil), reference number and the receipt you upload. We do not collect card numbers or banking credentials.

3. What we use it for

• Managing and confirming your appointments and sending the related notifications (confirmation, video-call link or office address, reminders).
• Verifying reported payments.
• Handling your matter under the confidentiality of professional secrecy.

The basis for processing is your consent, given when submitting the forms, and the management of the professional relationship you request.

4. Where it is stored

Data is stored on servers managed by the firm, with access restricted to authorized personnel. Payment receipts are kept in a private area that is not publicly accessible. Communications with the site are encrypted (HTTPS).

5. Who we share it with

We do not sell or transfer your data to third parties. We only use the technical providers essential to operate the service (site hosting and transactional email), and data may be disclosed where a legal obligation so requires.

6. How long we keep it

Appointment and payment data is kept for as long as necessary to manage your consultation and to meet the firm's professional and legal obligations, and is then deleted or anonymized.

7. Your rights

You may request access to, correction of, or deletion of your data, and withdraw your consent, by writing to us on WhatsApp or at the contact details above. We will respond as soon as possible.

8. Cookies

This site does not use advertising or tracking cookies. Only a technical session cookie is used in the firm's internal administration area, which is essential for it to work.

9. Changes to this policy

Any changes to this policy will be published on this page, with the date of the update.